Refund & Delivery Policy

Last updated: 8 November 2026

This policy explains how the products you buy on Trades Shelf are delivered and when you are entitled to a refund. Trades Shelf is a Digital Shelf Lab store operated by Codigo Bro LLC. Each product is covered by the guarantee shown for that product at the time you buy it.

1. Delivery

All products are digital: access to web apps and digital files (PDF, Word and Excel). No physical items are posted or dispatched. As soon as your payment is confirmed, we email you a link to your personal access page, where you can open your apps and download every file in your order — usually within a few minutes. The same page also includes anything you add to your order later.

Delivery is complete once that email has been sent to the address you entered at checkout. If your email has not arrived, please check your spam, junk or promotions folder, or contact us and we will send it again.

2. Refunds: your product's guarantee

Each product's guarantee is shown on the product page and at checkout — for example, “30-day money-back guarantee” or “no refunds” — and repeated in your order confirmation email.

If your product came with a money-back guarantee, you can ask for a full refund of that product within the guarantee period, starting from the date of purchase. You do not need to give a reason, and you do not need to return or delete any files first. If an app or an app add-on is refunded, your access to it ends.

If a product was marked “no refunds”, it is non-refundable, except in the cases in section 3 (technical problems) and without affecting your statutory 14-day right to cancel (see section 4).

3. Technical problems (covered for every product)

Regardless of the guarantee: if a file is corrupted, an app does not work as described or a paid product was never delivered, we will first try to fix the problem (resend the link, repair the file or the app, or supply an equivalent product). If we cannot, we will refund the price of that product. This does not affect your statutory rights if digital content is faulty (Consumer Rights Act 2015).

4. Consumers in the United Kingdom and the European Union

If you are a consumer in the UK, you normally have 14 days to cancel an online purchase (under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013; consumers in the EU have the same 14-day right). For digital content supplied straight away, that right is lost only if you gave your express consent beforehand and acknowledged that you would lose it. We do not ask for that consent at checkout. You therefore keep your 14-day cancellation right, even after opening your app or downloading your files, in addition to any longer guarantee on your product (a 30-day money-back guarantee, for example, runs well beyond those 14 days). This does not limit any guarantee on your product or any of your other statutory rights.

5. How to request a refund or report a problem

Within your product's guarantee period (or, for a technical problem, as soon as possible after you notice it), email us with:

your name and the email address you used at checkout
the product name and the date you bought it
for a technical problem: a short description of the problem, and the phone or computer and browser you were using

Refunds are issued to the original payment method. Depending on your bank, it may take 5 to 10 working days for the amount to appear on your statement.

6. Before you dispute a charge

If you do not recognise a charge or have a problem with an order, please contact us first. We usually resolve issues within 24 hours, including by issuing a refund where appropriate. Charges from this store appear on your statement as “DSL* TRADES SHELF”. This does not limit your right to dispute a charge with your bank or card issuer.

7. Contact

Email: support@digitalshelflab.com
Phone: +1 (786) 403-0332
Address: 1057 NW 136th Ave, Miami, FL 33182, United States

We usually reply within 24 hours.